Overview
At Rylo Gold Jewelry, customer satisfaction is our top priority. We take great care in delivering high-quality, authentic 18K Saudi Gold jewelry. However, if you receive a product that is damaged or not as described, we’re here to make things right.
1. Eligibility for Refunds & Returns
You are eligible for a refund or return if:
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The product is damaged upon arrival.
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The product is different from what you ordered (wrong item, incorrect size/design).
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You notify us within 24 hours of receiving your order.
Note: Products must be returned in their original condition, unused, and with the original packaging and invoice.
2. Non-Returnable Items
We do not accept returns or offer refunds for:
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Products that are damaged due to misuse or mishandling after delivery.
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Custom-made or engraved items.
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Requests made after 24 hours of receiving the item.
3. How to Request a Return or Refund
If your order meets the eligibility criteria, please follow these steps:
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Contact us within 24 hours of delivery via email or WhatsApp.
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Share your order number and clear photos/videos of the damaged or incorrect product.
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Our team will review your request and respond within 1–2 business days.
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If approved, we’ll provide return instructions or process a refund as per your preference.
4. Refund Method
- Refunds will be issued to the original payment method used during checkout.
- Processing time may take 5–7 business days, depending on your bank/payment provider.
5. Return Shipping
- If the return is due to our error (damaged or incorrect product), we will cover the return shipping cost.
- For any other return cases, the customer is responsible for the return shipping charges.
6. Contact Information
For refund or return assistance, reach out to us at: